1. Information We Collect

We may collect the following types of information:

  • Personal details: Name, email, phone number, postal address, nationality, passport details (if required for bookings).

  • Booking details: Travel dates, preferences, group size, accommodation choices.

  • Payment details: Only processed through secure third-party providers (e.g. Stripe). We do not store your full card details.

  • Technical data: IP address, browser type, device, cookies, usage data.

  • Communications: Emails, enquiries, reviews, and feedback submitted via the website.

2. How We Use Your Information

We use your information to:

  • Process enquiries, quotations, and bookings.

  • Communicate with you about your trip.

  • Share details with our trusted suppliers (lodges, safari operators, transport companies) to fulfil your booking.

  • Improve our services, website performance, and marketing.

  • Comply with legal and regulatory requirements.

3. Sharing of Information

We may share your data only in the following cases:

  • Suppliers and partners who need the information to deliver your safari or travel arrangements.

  • Payment processors (e.g. Stripe, bank partners) to process your transactions securely.

  • Legal authorities if required by law, court order, or to protect our legal rights.

  • Service providers (IT hosting, analytics, communications) under contractual confidentiality obligations.

We will never sell your personal data to third parties.

4. Data Storage & Security

  • Data is stored securely on servers with restricted access.

  • We implement technical and organisational measures to protect against unauthorised access, alteration, disclosure, or loss.

  • However, no system is fully secure — you provide information at your own risk.

5. Your Rights

Depending on applicable law (including Singapore’s PDPA and EU GDPR for EU visitors), you may have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your personal data (subject to retention obligations).

  • Withdraw consent for certain processing (such as marketing).

  • Request portability of your data.

To exercise these rights, please contact us (see section 8).

6. Retention

We retain your personal information only as long as necessary for:

  • Providing our services and fulfilling bookings.

  • Legal, tax, or regulatory requirements.

  • Resolving disputes and enforcing agreements.

7. International Data Transfers

As we work with safari suppliers in East Africa, your data may be transferred outside Singapore or your country of residence. We ensure that appropriate safeguards (e.g. contractual clauses) are in place to protect your information.